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Best Matured Service Provider 2008

The CAA has been recognised as the Best Mature Shared Services Organisation at the Shared Services Excellence Awards 2008. The announcement was made in Sydney on 29 April at the 11th Annual Shared Services Summit 2008.

The Shared Service Excellence Awards are made to recognise outstanding achievements in the field of Shared Services across the Asia Pacific region and are presented before an audience of industry thought leaders and Shared Services practitioners.

Awards are offered for Best Mature Shared Services Organisation, Best New Shared Services Organisation, Shared Services Thought Leader of the Year and Best Process Improvement and Innovation.

This year’s award nominees were Health Corporate Network WA, Department of Education and Training WA, Office of the Shared Service Centre Vic, Department of Treasury and Finance Shared Services WA, ANZ, National Foods, Qantas and the Corporate Administration Agency.

ANZ Corporate Services received an honourable mention in the Best Mature Shared Services category.

In competing for the award, CAA highlighted the success of its business growth strategy in response to the mandated transfer of several CAA clients to other providers under the Government’s Shared Services Initiative. By bringing new clients on board, the CAA has not only avoided the adverse effects of a potential revenue shortfall but is now generating greater economies of scale than previously existed.

Further, the CAA pointed to its involvement in the successful transition to the expanded Cultural Centre at South Brisbane following the opening of the Gallery of Modern Art and redeveloped State Library of Queensland in 2006.

In accepting the Award at a gala dinner in Sydney, CAA's then Director, Mike Keily, acknowledged the critical role of all CAA staff, past and present, in building the CAA’s reputation as a responsive and client focussed service deliverer.

Pictured above:
Mike Keily, CAA Director 2008,
Head Judge, Barbara Perrott and
Simon Hartfiel, Executive Manager Information Management 2008.

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