The CAA has been recognised as the Best Mature Shared
Services Organisation at the Shared Services Excellence
Awards 2008. The announcement was made in Sydney on 29
April at the 11th Annual Shared Services Summit 2008.
Service Excellence Awards are made to recognise outstanding
achievements in the field of Shared Services across the
Asia Pacific region and are presented before an audience
of industry thought leaders and Shared Services practitioners.
offered for Best Mature Shared Services Organisation,
Best New Shared Services Organisation, Shared Services
Thought Leader of the Year and Best Process Improvement
award nominees were Health Corporate Network WA, Department
of Education and Training WA, Office of the Shared Service
Centre Vic, Department of Treasury and Finance Shared
Services WA, ANZ, National Foods, Qantas and the Corporate
Services received an honourable mention in the Best Mature
Shared Services category.
for the award, CAA highlighted the success of its business
growth strategy in response to the mandated transfer of
several CAA clients to other providers under the Government’s
Shared Services Initiative. By bringing new clients on
board, the CAA has not only avoided the adverse effects
of a potential revenue shortfall but is now generating
greater economies of scale than previously existed.
CAA pointed to its involvement in the successful transition
to the expanded Cultural Centre at South Brisbane following
the opening of the Gallery of Modern Art and redeveloped
State Library of Queensland in 2006.
the Award at a gala dinner in Sydney, CAA's then Director,
Mike Keily, acknowledged the critical role of all CAA
staff, past and present, in building the CAA’s reputation
as a responsive and client focussed service deliverer.