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Our Services - Human Resources

The CAA’s HR Services Branch provides a comprehensive range of competitively priced services that support effective and equitable people management within agencies. We can work independently or in partnership with your Human Resource staff to assist in achieving your desired business outcomes.

The human resource services offered by the CAA are listed below. Please click on a service to find out more about it.

Payroll Services
Recruitment Administration Services
Workforce Relation Services
Workforce Strategy Services

Payroll Services

The CAA is able to offer a complete payroll service to clients that includes payroll processing of:
• leave applications;
• higher duties;
• overtime, penalties and allowances;
• increments and claims for prior service;
• staff appointments and staff separations.

We also provide establishment management services, customised reporting, preparation of VER / redundancy calculations and payments, administration of WorkCover claims and the co-ordination of ill-health retirements.

A key feature of our payroll service is that we will provide your agency with a dedicated account manager to focus on delivering your service needs and inquiries.

Our flexible human resource information system allows for the electronic lodgement of leave forms and email distribution of pay advice slips and PAYG Payment Summaries. It also enables individuals to electronically view their leave histories and balances. These and other modules ensure that information is available to clients as and when required – a driving philosophy within the CAA!

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Recruitment Administration Services

The CAA can assist clients in selecting the right staff for their agency by providing responsive recruitment administration services that includes:
• arranging press and on-line advertising;
• collation and distribution of applications;
• preparing appointment documents; and
• providing administrative support for transfers and secondments.

We are also able to answer employment inquiries on behalf of your agency; respond to unsolicited job applications; deliver exit interviews and provide traineeship, work experience and volunteer administration services.

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Workforce Relations Services

The CAA provides clients with expert advice and consultancy services which include:
• Investigation of and advice in relation to matters such as diminished performance, absenteeism, unacceptable workplace conduct; harassment and other grievances.
• Conflict resolution and mediation.
• Assistance with formal disciplinary processes, including representation at the various appeals tribunals applicable to the Queensland public sector.
• Representation in the Industrial Relations Commission in relation to industrial disputes and enterprise bargaining.
• Advice in relation to interpretation and implementation of legislation and Awards.
• Development of Codes of Conduct and delivery of ethics education programs.

For some matters it may be desirable that advice and services are seen to be independent of the organisation. Alternatively, internal expertise may not be available within required timeframes. CAA Workforce Relations Consultants are highly skilled and experienced and may be able to assist your agency with the provision of independent advice and services.

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Workforce Strategy Services

The CAA provides clients with the following workforce strategy products and services -
• Employment equity: Advice and assistance in developing, implementing and evaluating EEO management plans and strategies.
• Recruitment consultancy: Assistance with the development of selection tools and independent panel membership, both for competitive merit processes and assessment of the suitability of deployees.
• Workforce development: Design and delivery of training programs and design and, conduct of training needs analyses; brokerage services including the development of formal training provider specifications and briefs; and design and implementation of training evaluation methodologies. Our signature training programs include: Customer Service Training; Harrassment Referral Officer Training; Managing in a Public Sector Environment (MIPSE) Program; Reasonable Management Action (RMA) training; Selection Panel Training.
• Work environment: Assistance with the case-management of complex ill-health matters; advice on and brokerage of rehabilitation and other specialist providers; development and implementation of exit interview processes and reporting.
• Workforce analysis and planning: strategic workforce planning; QPASS administration and reporting; job analysis, position description development and JEMS evaluation.

Independent consultancy advice and services may be particularly important in sensitive selection processes and the evaluation of classification levels. The CAA welcomes enquiries in relation to providing assistance on these matters.

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