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Making a Complaint

If you have a complaints about CAA services or wish to provide feedback to CAA please follow the procedures outlined on the Complaints or Compliments page of the Department of Environment and Science website.

Be assured that CAA and the Department of Environment and Science (of which CAA is a sub-division) is committed to effectively handling complaints in a responsive, efficient, effective, fair and economical way.

Your feedback allows us to reform policies and procedures and can lead to business improvement.









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Queensland Government