Administration Agency (CAA) is a state government entity
established in 1997 to provide a range of corporate support
services to statutory bodies within the arts portfolio.
The CAA’s client base has expanded significantly
over the years and we now service in various ways some
twenty state government agencies.
The CAA shared
services model offers a number of obvious advantages for
agencies to focus on what they do best by taking away
resource intensive non-core support activities;
responsibility and expertise in making appropriate
infrastructure investments in business support systems
is transferred to the CAA – our core business!;
of scale are able to be achieved by investing in business
systems for a number of clients, thereby providing
a more cost-effective service for all; and
have access to a pool of talented CAA staff who have
the experience and expertise in their chosen fields
that surpasses those available in single agencies.
Our niche market
is smaller government agencies and statutory bodies (outside
the current scope of the Shared Services Initiative) that
often have difficulty in finding the resources to make the
appropriate investments in support services. The CAA model
allows these agencies to access best practice service provision
at an affordable price.
In our short
history we have developed a culture of service flexibility
that allows us to respond to any service need. We can tailor
our services to meet your particular requirements. There
is no agency or service request too small for us. We are
happy to discuss any of your needs with you personally.
‘To be integral to the success of our
The CAA sets high
expectations and standards for itself as it goes about its
business. The pursuit of excellence is demanding but the
effort in striving to achieve it should reflect favourably
on the standard of service we are able to offer our clients.
The CAA is a
sub-division of the Department
of Environment and Science.