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Our Services - Information Management

An experienced and skilled pool of CAA staff provide a comprehensive range of information management services through a variety of means. Our services are tailored to best suit the needs of clients - on a fixed fee basis, for an hourly rate or participation as part of a project team.

The information management services offered by the CAA are categorised as listed below.

Please click on a service to find out more about it.

Business Systems Administration
Systems Consulting Services
IT Support Services

 

Business Systems Administration

The CAA has established a pool of expertise in the administration and development of core business, Human Resource and Financial Management Information Systems. This expertise is applied indirectly to our clients through the on-going support of our in-house operations or directly, via an Application Service Provider (ASP) model. The ASP model enables those clients with the resources to undertake the operational data-entry whilst not having to employ resources to manage and administer the system from a technical perspective.

The CAA can offer clients access to these leading systems at low entry costs with competitively priced on-going charges. When combined with our consulting services, we are able to provide clients with a complete solution for the implementation and on-going development of your business systems.

HR/Payroll System - Aurion
Financial System - Technology One Financials
eDRMS - HP Records Manager

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Systems Consulting Services

As a result of successfully undertaking numerous client implementations of our Financial and HR Systems, the IM staff have developed extensive skills and experience with the tasks necessary to ensure a smooth transition onto CAA’s Systems. In conjunction with our business partners, the CAA manages all necessary activities as we develop and customise a solution to suit your business requirements. As your requirements change over time, these skills are applied to ensure you maximise your investment and capitalise on the enhancements to our systems as they become available.

In addition, our IT technical staff are available to assist with your infrastructure and network upgrades from both a planning and deployment perspective. These services can be accessed on an ad-hoc basis for specific projects or utilised in an on-going capacity assisting your internal resources with optimising your investment in IT.

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IT Support Services

We provide cost-effective support services for our clients in the following areas:

Information Technology Help Desk
Our Help Desk can conveniently solve your hardware and software problems over the phone, via e-mail or at your desk. Using appropriate technology, we can ‘take control’ of your desktop PC as we resolve problems right before your eyes. We can also provide backup support for your local IT staff.

Network Support and Administration
CAA can provide assistance with file server and network installation, support and administration. Our staff are duly certified from industry leaders and are constantly updating their skills, staying at the leading edge of this rapidly changing technology.

 


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